Technical Support Engineer - Japan
Core
Provide advanced technical support for HP's Digital Employee Experience (DEX) and endpoint security solutions to Japanese customers, acting as a bridge between local clients and global engineering teams.
Role type
Senior Technical Support Engineer (Endpoint Security & DEX)
Builds
Customer support resolution for SaaS/Cloud platforms and endpoint management tools
Domain
IT Services / Endpoint Security / Digital Employee Experience
Deliverable
client delivery
Required skills
Native-level Japanese (reading, writing, speaking), Professional English, Troubleshooting complex technical issues, Configuring Microsoft Windows endpoints, Endpoint management (Intune, SCCM), Networking protocols (firewalls/proxies), Analytical problem solving, Technical documentation
Preferred skills
DEX tools (Nexthink, Omnissa, Tanium, ControlUp), ITSM tools (Salesforce, ServiceNow, Jira), Global support environment experience
Technologies
Intune, SCCM, Nexthink, Omnissa, Tanium, ControlUp, Salesforce, ServiceNow, Jira, Windows, Microsoft Endpoint Manager
Responsibilities
Provide advanced technical support to Japanese customers in Japanese and collaborate with global teams in English, Act as primary technical contact ensuring high-quality communication, Translate and communicate technical issues between customers and engineering teams, Troubleshoot technical issues and ensure complete diagnostics before escalation, Collaborate with product and engineering teams to resolve complex issues, Create documentation and troubleshooting guides in Japanese, Participate in on-call rotation for critical issues, Assess and analyze customer environments to make technical recommendations
Seniority
Senior, hands-on IC
