Director Digital Experience
Core
Define digital engagement strategy and roadmap to enable Volvo Financial Services to operate as a modern, scaled, customer-centric sales and marketing organization.
Role type
Director, Digital Experience Strategy
Builds
Global digital engagement strategy, roadmaps, and business cases for customer and dealer experiences
Domain
Financial services / Digital transformation
Deliverable
product features
Required skills
Digital strategy definition, roadmap planning, business case development, team leadership, project management, stakeholder management, process optimization
Preferred skills
Technology or digital services industry experience, transport or financial services experience, knowledge of market trends
Technologies
CDPs, CRM, CMS, DAM, data platforms, analytics
Responsibilities
Own digital experience vision and prioritization; define global strategy aligned to business goals; translate objectives into actionable roadmaps; lead business case development; lead team in analyzing and optimizing customer interaction processes; partner with D&IT on resource planning and execution; establish governance frameworks and ways of working; present progress reports to senior leaders
Seniority
Director, strategic leadership
