Digital Support Operations Specialist
Core
Ensures operational excellence across software publishing processes, release coordination, platform administration, and issue resolution for HP's customer-facing support platforms.
Role type
Senior IC digital operations specialist (software delivery)
Builds
Reliable software and driver delivery experiences for HP customers worldwide
Domain
IT / Software Delivery Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Release coordination, workflow management, incident escalation, stakeholder engagement, process improvement, data analysis, platform administration, JIRA, SLA monitoring
Preferred skills
Power BI, Agile methodologies, PMP certification
Technologies
JIRA, Microsoft Excel, Power BI
Responsibilities
Review and approve software/driver publication requests; execute and monitor release workflows; manage ticketing systems and operational requests; administer platform configurations and user access; provide reporting to leadership; analyze operational trends and drive continuous improvement.
Seniority
Senior, hands-on IC