Analyst
Core
Ensures end-to-end visibility, governance, and continuous improvement across the software delivery lifecycle, focusing on release readiness, L3 incident management, and performance issue governance.
Role type
Engineering Delivery & Service Governance Lead
Builds
Release visibility reports, L3 incident governance frameworks, performance tracking dashboards, and structured problem management processes.
Domain
IT Service Management / Software Delivery Operations
Deliverable
dashboards & analysis
Required skills
PMO governance, SDLC understanding, ITIL processes (Incident & Problem Management), Azure DevOps, Power BI, SharePoint, stakeholder escalation, data-driven decision-making
Preferred skills
Performance improvement initiatives, root cause visibility, cross-team accountability
Technologies
Azure DevOps, Power BI, SharePoint, BMC Helix
Responsibilities
Consolidate release scope and dependencies; govern L3 incident lifecycle and SLA compliance; oversee problem records and fix validation; lead performance issue governance; design Power BI dashboards for KPI tracking; drive continuous improvement initiatives.
Seniority
Senior, hands-on IC
