Technical Support Representative - ACS/Workstations
Core
Independently resolve complex hardware and software issues for customers, providing comprehensive technical responses and proactive guidance.
Role type
Senior Technical Support Representative (ACS/Workstations)
Builds
Customer trust and resolution for mission-critical support
Domain
IT Infrastructure / Desktop Support
Deliverable
client delivery
Required skills
Active Directory, Linux, Microsoft Azure, Microsoft Windows 10, Windows Servers, Scripting, ServiceNow, IT Service Management, Root Cause Analysis, Process Improvement
Preferred skills
Agile Methodology, Automation, Cross-functional collaboration
Technologies
ServiceNow, Microsoft Azure, Microsoft Office 365, Linux, Windows 10, Active Directory
Responsibilities
Resolve complex technical problems related to hardware and software; Perform root cause analysis of outages and trends; Coordinate departmental work and lead complex requests; Mentor lower-level roles; Establish trusted relationships with customer accounts.
Seniority
Senior, hands-on IC with leadership responsibilities