Principal Platform Product Manager, ServiceNow
Core
Lead product strategy and capability evolution for the ServiceNow platform, driving AI acceleration and enabling value streams through scalable, reusable capabilities.
Role type
Principal Platform Product Manager
Builds
Scalable, reusable platform capabilities and services for enterprise value streams
Domain
Enterprise IT / Low-code Platform / ServiceNow
Deliverable
production ML models | product features
Required skills
Product strategy, ServiceNow platform depth, capability modeling, ecosystem thinking, data-driven decision making, agile execution, stakeholder leadership, platform governance, API-first design, rapid prototyping
Preferred skills
GenAI integration, clean core architecture, modular design, trade-off analysis
Technologies
ServiceNow (ITSM, ITOM, CMDB, App Engine, workflows, integrations), GenAI
Responsibilities
Define platform product vision and roadmap; Map business needs to native capabilities; Drive rapid experimentation and MVP-first approach; Own full product lifecycle from opportunity to optimization; Establish platform governance and standards; Lead alignment across business, engineering, and operations teams
Seniority
Principal, hands-on IC with strategic scope
