Senior Operational Account Manager
Core
Manages operational business relationships for mid-size to large domestic accounts, driving resolution of complex operational issues and supporting process improvements.
Role type
Senior Operational Account Manager
Builds
Operational performance reviews, improvement plans, and process change implementations for partner ecosystem
Domain
Sales Operations / Customer/Partner Operations
Deliverable
client delivery
Required skills
complex operational analysis, negotiation, influence, project management, business acumen, Microsoft Office (Excel, Power BI, PowerPoint), English fluency
Preferred skills
advanced university degree, experience in supply chain or customer service management, experience supporting large accounts
Technologies
Microsoft Office, Power BI, AI/ML
Responsibilities
Conducts and reviews highly complex operational analysis; Manages operational business relationship of mid-size to large domestic accounts; Acts as a point of escalation for operational issues of medium to high complexity; Represents customer/partner needs to projects of moderate to high complexity; Prepares and runs operational performance reviews with the customer/partner; Consults and advises on operational matters of medium complexity to internal clients; Proactively communicates operational process changes to customers/partners and internal clients
Seniority
Senior, hands-on IC with mentoring responsibilities