Field Technical Support Representative
Core
Provides on-site installation, break-fix support, and software services for large enterprise and complex accounts to improve customer experience.
Role type
Senior Field Technical Support Representative
Builds
On-site technical solutions and service delivery for enterprise clients
Domain
IT Hardware & Field Services
Deliverable
physical/clinical work
Required skills
Field Service Management, Preventive Maintenance, Technical Support, Operating Systems, Electrical Engineering, Electronics, Electromechanics, Automation, Test Equipment, Hand Tools, Commissioning, Environment Health And Safety, Key Performance Indicators (KPIs), Process Improvement, Technical Training, Technical Services, Customer Support, Customer Relationship Management
Preferred skills
None stated
Technologies
None explicitly listed beyond general categories
Responsibilities
Provide site support for customer break-fix activities and lead onsite escalation support. Utilize proactive monitoring techniques to prevent problems. Coordinate departmental work and mentor the team. Resolve complex issues and recommend improvements. Assist various departments and monitor process execution.
Seniority
Senior, hands-on IC with team coordination duties