Senior Project Manager - 20153
Core
Establishing a receiving organisation for long-term service management and continued development following a major transformation programme.
Role type
Senior Project Manager (Organisational Transformation & Service Management)
Builds
A receiving organisation capable of supporting long-term management and continued development after programme completion.
Domain
IT Service Management / Business Transformation
Required skills
Project Management, ITIL, Governance Models, Process Ownership, Organisational Design, Change Management, Stakeholder Management, Dependency Management, Feasibility Study Analysis, Cross-functional Leadership
Preferred skills
Experience with large and complex enterprises, Experience establishing service-management organisations
Technologies
ITIL, Service Management Frameworks
Responsibilities
Take over and assess the results of the feasibility study, including mapped deliveries, systems, processes and existing management structures. Prioritise organisational, operational and technical gaps and convert recommendations into an actionable delivery and implementation plan. Define responsibilities, decision-making mandates, process ownership and organisational interfaces for the future operating model. Ensure that required competencies, resources, governance structures and service-management processes are established ahead of the handover. Lead cross-functional change initiatives involving business stakeholders, IT, service management, service desk functions, programme management and external suppliers. Manage dependencies, drive decisions and create progress within a complex organisation where responsibilities and organisational interfaces are still being defined.
Seniority
Senior, hands-on IC
