Head of Customer Operations
Core
Own end-to-end operational delivery of AI skin cancer diagnosis services for NHS and international partners, ensuring safe, reliable, and scalable implementation and live operations.
Role type
Senior Head of Customer Operations (Health Tech)
Builds
Operational processes, playbooks, and tooling for AI medical device deployment in healthcare
Domain
Health Tech / AI in Dermatology / Regulated Medical Devices
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Stakeholder management, multi-team operations at scale, process and systems thinking, incident and crisis management, line management, data-driven decision making
Preferred skills
AI/automation workflow integration, data protection and clinical governance expertise, change management in B2B2C environments
Technologies
AI as a medical device, diagnostic kits logistics, NHS systems
Responsibilities
Own operational performance from implementation to live operation; act as cross-functional escalation point; build scalable processes and metrics; lead and develop customer operations teams; champion AI adoption; maintain regulatory compliance; oversee office administration and IT vendor.
Seniority
Senior, hands-on IC with team leadership
