Workshop Controller
Core
Coordinate and delegate service jobs, assign repair orders to technicians, and monitor job progress to ensure seamless workshop operations and on-time completion.
Role type
Senior IC workshop controller
Builds
Service department job flow and repair delivery
Domain
Automotive service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Diagnostics expertise, job coordination, repair order assignment, progress monitoring, parts availability confirmation, quality control inspections, safety culture enforcement, staffing planning, customer issue resolution, team motivation
Preferred skills
Computer proficiency, system learning, leadership qualities
Technologies
Workshop management systems
Responsibilities
Coordinate and delegate all service jobs within the workshop, Assign and dispatch repair orders to Technicians based on skillset, priority, and deadlines, Monitor job progress and provide timely updates to ensure on-time completion, Maintain a productive and efficient workshop environment, Confirm availability and accuracy of special-order parts for scheduled jobs, Track and report repeat repair causes to the Service Manager, Conduct quality control inspections to uphold service standards, Schedule backup jobs to maximise workshop utilisation during quieter periods, Plan staffing levels to meet overtime and workload demands, Assist with vehicle inspections and road tests alongside customers when required, Resolve customer service issues promptly and professionally, Drive a strong safety culture in the Workshop