Customer Experience Representative (SYD)
Core
First point of contact for customers, handling inquiries, complaints, and feedback across phone, chat, email, and social media to ensure a positive experience.
Role type
Customer Experience Representative
Builds
Customer trust and loyalty for BYD's zero-emission vehicle brand
Domain
Automotive / Electric Vehicles
Deliverable
client delivery
Required skills
Customer service, ticket management, cross-functional collaboration, conflict resolution, data documentation, confidentiality, time management, multi-tasking
Preferred skills
Automotive industry experience, dealership experience, intermediate computer skills (MS Office, Teams, SharePoint)
Responsibilities
Handle customer inquiries and complaints via multiple channels; create and manage support tickets; escalate concerns to relevant departments; ensure accurate documentation of interactions; safeguard customer information.
Seniority
Entry-level to Junior
