IT Service Coordinator - Sales & Marketing
Core
Coordinate operational support for business-critical applications, connecting users, support teams, technical specialists, and external vendors to ensure service availability and quality.
Role type
IT Service Coordinator (Application Support)
Builds
Reliable application management services and operational support for business-critical systems
Domain
IT Service Management / Mining Equipment
Required skills
Incident and problem coordination, ServiceNow queue management, stakeholder communication, ITIL process knowledge, root cause analysis, service level tracking, documentation management
Preferred skills
ITIL certification, data-related degree background
Technologies
ServiceNow
Responsibilities
Coordinate incidents, service requests, and problems involving multiple teams and systems; oversee ServiceNow queues and application health; connect business users with technical specialists and external vendors; coordinate major incidents and root cause analyses; track service performance against agreed service levels; maintain support documentation and support new capability transitions
Seniority
Mid-level, hands-on IC