Solutions Architect (EST or PST)
Core
Support-focused Solutions Architect owning post-sales customer engagements, resolving complex technical issues, and building scalable automation for the support infrastructure.
Role type
Senior IC Solutions Architect (Applied Engineer)
Builds
Automated support solutions, self-service tools, and systematic process improvements
Domain
Voice AI / Speech-to-Text / Cloud APIs
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Technical support, solutions engineering, software engineering, automation development, technical documentation, pattern analysis, cross-functional collaboration
Responsibilities
Own complete post-sales customer engagements, lead resolution of complex technical support issues, design and implement support process improvements, create automated solutions and self-service tools, analyze support ticket patterns, develop technical documentation and guides, collaborate with product and engineering teams, occasionally assist with implementation and pre-sales activities
Seniority
Mid-Senior, hands-on IC