CRM Business Support Specialist - Huskvarna
Core
Business Support Specialist bridging users and technical teams to support Microsoft Dynamics 365 Customer Service implementation, adoption, and continuous improvement.
Role type
CRM Business Support Specialist
Builds
Microsoft Dynamics 365 Customer Service platform
Domain
Enterprise Resource Planning (ERP) / Customer Relationship Management (CRM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft Dynamics 365 Customer Service, user support, training delivery, documentation, knowledge management, user adoption, continuous improvement, stakeholder collaboration, English (fluent)
Preferred skills
Microsoft Dynamics 365 Customer Service specific experience, multi-market rollout experience, Super User collaboration, user adoption strategies
Technologies
Microsoft Dynamics 365
Responsibilities
Provide functional CRM support to users and Super Users, coordinate and execute training and onboarding, create and maintain documentation and knowledge materials, contribute to CRM rollouts across markets and business units, collect user needs and feedback, translate business needs into enhancement requests, drive continuous improvements for the CRM solution
Seniority
Mid-level, hands-on IC
