D365 Functional Analyst
Core
D365 Functional Analyst supporting Sales, Credit, and Customer Service operations by configuring systems, automating processes, and developing reports.
Role type
Functional Analyst (Microsoft Dynamics 365)
Builds
Microsoft Dynamics 365 configurations, automated workflows, and analytical reports
Domain
Financial Services / CRM
Required skills
Business analysis, Microsoft Dynamics 365 (Sales/Customer Service), Power Automate, Excel, Power BI, SQL
Preferred skills
Microsoft Copilot, SmartSheet, Genesys, ZoomInfo, credit risk tools
Technologies
Microsoft Dynamics 365, Power Automate, Power BI, Excel, SQL, Office 365, Genesys, ZoomInfo, Microsoft Copilot
Responsibilities
Gather business requirements and create functional specifications, Configure and test Microsoft Dynamics 365 and Power Automate, Analyze data and develop reports using Excel and Power BI, Improve business processes through automation and AI tools, Troubleshoot system issues and conduct root cause analyses, Train end users and provide ongoing application support
Seniority
Mid-level, hands-on IC
