Business Transformation & Service Operations Lead
Core
Lead the operational implementation of new service concepts and business models, translating strategy into concrete processes and operating models for customer and dealer journeys.
Role type
Senior Business Transformation & Service Operations Lead
Builds
New service offerings, service concepts, and operational processes for customer and dealer ecosystems
Domain
Automotive/Industrial Aftermarket Service Operations
Required skills
Business operations, Service operations, Process design, Process improvement, Strategy implementation, Business requirements gathering, Stakeholder management, Workshop facilitation, Data analysis, Cross-functional collaboration
Preferred skills
Aftermarket or service business experience, Dealer network or indirect sales model experience, Service contract or subscription revenue model experience, Automotive/Marine/Industrial domain experience, Digital products and services experience, New business model implementation experience
Technologies
N/A
Responsibilities
Translate strategy and concepts into concrete work methods, processes, and operating models; Define customer, dealer, and internal processes; Map existing processes and identify improvement areas and gaps; Develop future work methods ensuring alignment of customer, dealer, operational, and financial flows; Create business requirements linked to processes, systems, and data; Identify system and data dependencies and contribute to prioritizing development needs; Plan and drive workshops with various stakeholders; Coordinate activities and track progress, risks, and dependencies; Prepare decision-making materials and recommendations; Contribute to developing and executing pilots and ensuring implementation readiness
Seniority
Senior, hands-on IC