Technical Support Engineer
Core
Build out the Technical Support function for Cyberhaven's Data Detection and Response platform, helping customers solve issues and reduce data loss threats.
Role type
Technical Support Engineer (SaaS Security)
Builds
Customer support processes, troubleshooting documentation, and client satisfaction metrics
Domain
Cybersecurity / Data Loss Prevention (DLP) / Endpoint Security
Deliverable
client delivery
Required skills
Technical troubleshooting, root cause analysis, stakeholder management, Salesforce, JIRA, GitHub, complex endpoint DLP solutions, SLA management
Preferred skills
Experience with security/endpoint technologies, ability to learn new technologies quickly, strong problem-solving and analytical abilities
Technologies
Cyberhaven Data Detection and Response platform, Salesforce, JIRA, GitHub
Responsibilities
Provide technical directions to customers, troubleshoot and resolve issues, escalate priority issues, collaborate with backline engineers, document bugs for engineering, create troubleshooting documentation, work with stakeholders on data security risks, build support processes and metrics
Seniority
Mid-level, hands-on IC
