Teknisk Support
Core
Provide technical support and customer service for private and business customers regarding charging solutions and related systems.
Role type
Technical Support Specialist (B2C/B2B)
Builds
Charging infrastructure support and customer platform administration
Domain
Electric mobility / Energy solutions
Deliverable
client delivery
Required skills
troubleshooting, system administration, customer service, platform administration, technical communication
Preferred skills
OCPP system knowledge, electrical industry background, electrician or technician experience
Technologies
Monta platform, OCPP systems
Responsibilities
Handle incoming calls, emails, and support tickets; troubleshoot charging stations and related technical systems; manage warranty cases and schedule service visits; provide advisory and support to private and business customers; administer and support customers on the Monta platform
Seniority
Individual Contributor
