Service Delivery Manager, Incident- och Problem Manager till Kronofogden IT
Core
Manage IT service delivery, incident response, and problem resolution to ensure stable operations for a government agency.
Role type
Senior Service Delivery Manager (Incident & Problem Management)
Builds
Stable, secure, and efficient IT services enabling public sector financing and credit society functions.
Domain
Public sector / Government IT / Service Management
Required skills
Service Delivery Management, Incident Management, Problem Management, SLA/OLA management, Root Cause Analysis (RCA), Stakeholder coordination, Process improvement, Vendor management, IT operations, Communication
Preferred skills
DevSecOps, CI/CD, SAFe, Outsourced delivery management
Technologies
CI/CD, DevSecOps, SAFe
Responsibilities
Define and monitor SLAs/OLAs with vendors, lead incident response and communication, drive root cause analysis and action plans, coordinate internal and external parties during incidents, develop IT service management processes.
Seniority
Senior, hands-on IC