Workforce Management Expert
Core
Design and evolve global workforce planning logic, scheduling rules, and shift templates to translate labour standards and customer demand into practical, store-ready staffing plans for retail operations.
Role type
Senior Workforce Management Expert (Strategic Planning & Logic Design)
Builds
Global WFM scheduling rulebook, standard rosters, shift templates, and workforce planning algorithms
Domain
Retail operations, workforce planning, labour standards, scheduling optimization
Required skills
Workforce planning, scheduling optimization, labour standards compliance, operational workload analysis, demand forecasting, system configuration, cross-functional collaboration, root-cause analysis, documentation
Preferred skills
Retail operations experience, knowledge of labour regulations, analytical modeling, influence without authority
Technologies
WFM systems, scheduling algorithms, system configuration tools
Responsibilities
Own and maintain the global WFM scheduling rulebook; Define standard rosters by store format and segment; Translate customer demand and operational workload into recommended staffing levels; Create and maintain shift templates aligned with traffic patterns; Partner with Sales Markets to integrate local labour laws; Collaborate with Tech teams to translate planning rules into system configuration; Provide expert guidance to markets on workforce planning principles; Support root-cause analysis for workforce productivity.
Seniority
Senior, hands-on IC with strategic scope
