Supporttekniker Service Desk
Core
Ensure stable and reliable communication for B2B customers by managing network incidents, troubleshooting Layer 2/3 services, and coordinating with suppliers 24/7.
Role type
Senior IC network support technician (Service Desk)
Builds
Production network services and connectivity for critical B2B clients
Domain
Telecommunications / Network Infrastructure
Deliverable
client delivery
Required skills
Network troubleshooting, Incident management, SD-WAN configuration, Wireless network management, Routing and switching, Documentation and reporting, Stakeholder coordination
Preferred skills
CCNA/CCNP certifications, Experience with Huawei/Cisco/Fortinet/Aruba, Knowledge of Danish/Norwegian
Technologies
Huawei, Cisco, Fortinet, Versa, Aruba, SD-WAN, WiFi, Routing, Switching
Responsibilities
Handle incident management for alarms or outages, Troubleshoot network-related issues (fiber, WiFi, SD-WAN, routing, security), Support customers and coordinate with departments/subcontractors, Manage escalations and dispatch tickets, Document and produce reports (RFO/RCA) for major outages, Contribute to improving service desk routines and processes