Customer Operations Manager at Honda Motor Europe
Core
Lead and develop aftersales operations across the Nordic region for Honda, focusing on dealer performance, customer satisfaction, and long-term business growth.
Role type
Senior leadership Customer Operations Manager
Builds
Aftersales performance and customer experience across the Nordic dealer network
Domain
Automotive industry, Aftersales/Dealer Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, team leadership and coaching, stakeholder management, budget and target management, business performance analysis, relationship building
Preferred skills
Experience in automotive OEMs or dealer groups, fluency in a Nordic language
Technologies
N/A
Responsibilities
Lead aftersales business performance across the authorised Nordic dealer network, Define and execute strategies within service, parts and customer retention, Drive service quality and customer satisfaction together with dealer partners, Support dealers in improving operational performance and long-term sustainability, Lead, coach and develop the Customer Operations team, Monitor budgets, business targets and project delivery
Seniority
Senior, hands-on IC with strategic influence