IT Business Partner – Digital Workplace
Core
Act as the key link between business stakeholders and IT to ensure collaboration, transparency, and alignment across Digital Workplace services.
Role type
IT Business Partner (Digital Workplace)
Builds
Digital Workplace services
Domain
IT Service Management / Digital Workplace
Deliverable
dashboards & analysis
Required skills
Stakeholder management, Service governance, SLA management, Demand management, Portfolio management, Financial alignment, Escalation management, Strategic communication
Preferred skills
Product-oriented delivery experience, Digital Workplace/End User Computing support, Multinational organization experience, Service agreement frameworks knowledge, Business transformation experience
Responsibilities
Serve as primary liaison between business and IT for Digital Workplace services; Build trusted relationships and align business needs with IT capabilities; Manage stakeholder expectations and translate business demand into product initiatives; Drive service governance, SLA management, and continuous service improvement; Coordinate stakeholder escalations and ensure effective resolution; Collaborate with Product Managers on cross-functional initiatives; Provide transparency around IT services, governance, costs, and financial alignment.
Seniority
Mid-level, hands-on IC
