Junior IT Business Partner, Digital Workplace
Core
Strategic link between business stakeholders and IT to align demand, manage expectations, and ensure financial transparency in a digital workplace transformation.
Role type
Junior IT Business Partner (Digital Workplace)
Builds
Coherent service organization for digital workplace
Domain
IT Service Management / Digital Workplace / Enterprise IT
Deliverable
client delivery
Required skills
stakeholder relationship management, demand management, service agreement and SLA management, IT cost and financial governance, product portfolio alignment, organizational change management
Preferred skills
large enterprise IT experience, digital workplace/end-user technology services, multinational service structures, product-based delivery models
Technologies
ITSM frameworks, service governance models
Responsibilities
Act as primary relationship owner for assigned business stakeholders; help stakeholders articulate business needs and align demand with product intake; manage expectations regarding feasibility and trade-offs; maintain holistic view of stakeholder experience and identify systemic pain points; collaborate with Product Managers on cross-portfolio challenges; support initiative owners during organizational change; own stakeholder-facing escalations and route issues to resolution; support definition and improvement of service agreements and SLAs; create transparency around IT service costs and financial alignment.
Seniority
Junior, hands-on IC