Customer Success & Operations Intern
Core
Support B2B SaaS customers operationally, improve internal processes, and collect product insights to help customers succeed with Sid.
Role type
Customer Success Intern
Builds
Scalable Customer Success processes, documentation, and playbooks for a B2B SaaS company
Domain
B2B SaaS / Customer Success / Marketing Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Customer support, process improvement, documentation, internal workflow optimization, data collection, stakeholder collaboration
Preferred skills
CRM system familiarity, SaaS onboarding knowledge, AI tool usage, automation
Technologies
HubSpot, AI tools
Responsibilities
Support customers with requests and product usage questions, triage incoming support inquiries, prepare materials for customer meetings, identify repetitive tasks for automation, develop internal playbooks and documentation, collect and share customer feedback
Seniority
Intern