Senior Service Owner
Core
Shaping and scaling service contracts and connectivity-based services in a global marine and industrial environment to strengthen aftermarket offerings and improve uptime.
Role type
Senior Service Owner (Strategy & Execution)
Builds
Scalable service contract concepts, dealer-owned service contracts, and connected vessel monitoring solutions.
Domain
Marine & Industrial IoT / Aftermarket Services
Deliverable
product features
Required skills
Business development, strategy formulation, business case development, revenue modeling, process development, go-to-market planning, commercialization, change management, stakeholder alignment, KPI definition, MVP definition.
Preferred skills
Aftermarket or service business experience, B2B and indirect sales models (dealer networks), iterative test-learn-adapt approach.
Technologies
Connected vessel monitoring systems, data structures, operational monitoring platforms.
Responsibilities
Lead pre-studies for service contracts to create decision bases; define service contract offerings and segmented offers; develop business plans, cases, revenue models, and profitability analyses; evaluate alternative setups and operational impacts; define MVPs for rapid time-to-market; establish operational processes for monitoring connected vessels; gather feedback and transfer needs to development; support commercialization through go-to-market planning and sales activation; develop sales and marketing materials; drive follow-up and continuous improvement via KPIs; contribute to change management and stakeholder alignment.
Seniority
Senior, hands-on IC with strategic scope
