Säljande kundtjänstmedarbetare till Telia – start 24 augusti
Core
Handling inbound calls from corporate customers considering changing or cancelling services to retain them and drive upsell opportunities.
Role type
B2B customer service sales agent
Builds
Retention and upsell solutions for corporate clients
Domain
Telecommunications / IT
Deliverable
client delivery
Required skills
inbound call handling, needs analysis, upselling, retention dialogue management, Swedish (fluent), English (fluent), Office suite proficiency
Preferred skills
B2B sales experience, savedesk experience
Responsibilities
Receive inbound calls from corporate customers, conduct needs analysis, present solutions, handle cancellation dialogues, drive upsell
Seniority
Entry-level, 1-2 years experience
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