Technical Support Associate Abbott Rapid Diagnostics | Denmark 12 Month Contract
Core
Provide first-line technical support and troubleshooting for Abbott Rapid Diagnostics products to healthcare professionals and customers via phone, email, and web tools. (via careerplan.io/jobs/31161811-technical-support-associate-abbott-rapid-diagnostics-denmark-12-month-contract-at-abbott)
Role type
Technical Support Associate (Healthcare Diagnostics)
Builds
Diagnostic solutions for patient care
Domain
Healthcare / Medical Diagnostics
Deliverable
client delivery
Required skills
First-level troubleshooting, customer inquiry investigation, regulatory compliance documentation, product portfolio knowledge, multi-priority management
Preferred skills
Life Sciences or Biomedical Sciences background, clinical or medical environment experience, Microsoft Office proficiency
Responsibilities
Respond to customer inquiries via phone, email, and web-based support tools; Provide first-level troubleshooting and technical guidance; Gather and document detailed information for issue resolution; Maintain accurate records of customer complaints in line with quality and regulatory requirements; Collaborate with colleagues across functions to resolve customer issues efficiently; Support continuous improvement initiatives that enhance the customer experience.
Seniority
Entry-level to Junior, hands-on IC