Młodsz_ Specjalist_ ds. Obsługi Klienta
Core
Providing multi-channel customer support and technical assistance to medical clinics and doctors using the ZnanyLekarz SaaS platform.
Role type
Customer Support Specialist (Junior/Mid/Sentry)
Builds
Customer support operations for a healthcare SaaS platform
Domain
Healthcare technology / SaaS
Deliverable
client delivery
Required skills
multi-channel communication, technical troubleshooting, needs analysis, lead generation, customer experience management, product feedback collection
Preferred skills
English (communicative), adaptability, goal orientation, prioritization
Technologies
internal SaaS tools, communication systems
Responsibilities
managing phone, chat, and email support; providing technical and substantive guidance on product configuration; identifying customer needs for advanced solutions; collecting feedback to influence product development
Seniority
Junior to Mid-level, hands-on IC