Customer Experience Engineer
Core
Critical link between customers, clinicians, and internal product teams to ensure medical device quality, safety, and performance through complaint investigations and root cause analysis.
Role type
Senior IC quality engineer (medical devices)
Builds
Production medical devices (electrophysiology systems for atrial fibrillation treatment)
Domain
Healthcare / Medical Devices / Quality Engineering
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
root cause analysis, complaint investigation, CAPA management, risk assessment, FDA regulations knowledge, ISO 13485 compliance, GMP knowledge, data analysis, cross-functional collaboration
Preferred skills
clinical interaction, manufacturing process knowledge, Six Sigma, ASQ certifications (CQE/CQA/CQT), project leadership
Technologies
Quality management systems, regulatory compliance frameworks
Responsibilities
Lead investigations of product complaints and performance concerns from customers and clinicians; Drive on-time completion of quality engineering deliverables and corrective actions; Analyze complaint data and quality metrics to identify improvement opportunities; Maintain and improve quality system processes and documentation; Partner with Manufacturing, Design Engineering, and Regulatory Affairs to evaluate product performance; Train team members on quality systems and investigation practices
Seniority
Senior, hands-on IC
