Remote Support Specialist
Core
Provide remote technical troubleshooting and customer support for Abbott Diagnostics laboratory analyzers and software across the Asia Pacific region.
Role type
Level I Technical Support Specialist (Remote Services)
Builds
Remote support solutions and customer experience for diagnostic instruments
Domain
Healthcare diagnostics / Clinical laboratory instrumentation
Deliverable
client delivery
Required skills
Technical troubleshooting, root cause analysis, service case management, dashboard visualization, clinical laboratory knowledge, multilingual communication
Preferred skills
Laboratory automation systems experience, Abbott systems experience, call center experience
Technologies
Dashboard visualization platforms, service management systems, laboratory analyzers
Responsibilities
Provide phone, chat, and email support for instrument issues; monitor instruments via dashboards to prevent downtime; document interactions and resolutions; collaborate with cross-functional teams; promote remote support adoption.
Seniority
Junior to Mid-level, hands-on IC