CRM & Sales Process Manager
Core
Managing CRM processes and Salesforce tool adoption for Volvo Trucks sales across 29 European countries.
Role type
CRM & Sales Process Manager
Builds
Sales processes for new/used trucks and services; Salesforce platform standards and dashboards.
Domain
Automotive sales / Enterprise CRM
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce administration, sales process design, change management, cross-functional program leadership, data quality assurance, marketing automation, project management (business & IT), dashboard development
Preferred skills
Experience with Volvo Trucks Total Offer processes
Technologies
Salesforce
Responsibilities
Set Salesforce standards and ways of working for all sales processes; act as first point of contact for market support in Salesforce; develop dashboards and maximize CRM analytics usage; drive new system requirements and roadmap with IT; manage platform changes and coordinate with other sales systems; execute Salesforce training in markets; drive local data quality assurance; collaborate with marketing on automations.
Seniority
Mid-Senior, hands-on IC