Senior Support Analyst
Core
Senior team member providing expert technical support services to HammondCare staff, leading a support region and mentoring analysts.
Role type
Senior Support Analyst (IT)
Builds
End User Devices, hardware/software installations, routine upgrades, Mobile Device Management, Cisco desk phones, AV systems, meeting rooms.
Domain
Healthcare / IT Support
Deliverable
client delivery
Required skills
IT support, Microsoft 365, Windows 11, SOE deployment, ITIL practices, leadership, mentoring, problem solving, prioritization, project work
Preferred skills
ITIL Foundations certification
Technologies
Microsoft 365, Teams, OneDrive, SharePoint, Windows 11, Cisco, Polycom, Surface Hubs
Responsibilities
Lead assigned support region, mentor other support analysts, provide telephone and face-to-face technical support, maintain accurate fault logs, implement hardware/software upgrades per SLA, escalate unresolved technical queries, participate in project work, support mobile device enrollment and AV systems.
Seniority
Senior, hands-on IC with leadership