Collections Officers
Core
Phone-based collections role managing inbound and outbound customer contact to negotiate payment outcomes and resolve outstanding debts.
Role type
Collections Officer
Builds
Payment arrangements and settlement outcomes for clients in Insurance, Asset Finance, Banking, and Finance
Domain
Debt recovery and financial services
Deliverable
client delivery
Required skills
Negotiation, customer communication, financial position analysis, compliance adherence, target management, file note maintenance
Preferred skills
Previous collections experience, contact centre experience, sales or negotiation experience
Responsibilities
Engage with customers professionally and compliantly; manage inbound and outbound calls; understand customer financial positions; negotiate payment arrangements; monitor existing arrangements; maintain accurate file notes; work to performance targets
Seniority
Individual Contributor