Student Success Manager Military Partnership

## About the Role NGT Academy was founded by two U.S. Air Force veterans — and we're on a mission to place 1 million people into tech careers by 2030. This role exists to make sure our veteran students actually get there. As a Student Success Manager for our Military Partnership programs, you'll be the dedicated advocate for service members and veterans using their GI Bill benefits to launch IT careers. You'll catch students before they fall behind, hold them accountable to their goals, and ensure they complete the program ready for a new career. If you've served, you understand what these students are going through. That's why we strongly prefer a veteran for this role. ## Responsibilities - Student retention and completion — your target is <5% withdrawal rate. Hit it, and you earn quarterly bonuses. - Regular check-ins with your student caseload — 2 calls in month one for new students, then monthly 1:1s to track progress and address challenges - Early intervention for at-risk students — using data to identify who's falling behind before they drop out, then reaching out proactively - Student accountability — holding students to the commitments they made to themselves (with empathy and firmness) - Documentation and handoffs — detailed notes in HubSpot so the entire team has visibility into each student's journey - Cross-functional coordination with Admissions, Training, Career Services, and Student Success Administrator ## What Success Looks Like (First 90 Days) - Completed onboarding on all programs, tools (HubSpot, community platform), and student journey - Met your assigned student cohort and established regular check-in rhythm - Achieved or maintained <5% withdrawal rate for your caseload - Identified at least 3 process improvements based on student feedback or gaps you've observed - Built strong working relationships with cross-functional partners (Admissions, Training, Career Services) ## You're a Fit If - You're a U.S. military veteran (strongly preferred — you'll connect with students in ways others can't) - You have 2+ years in student support, advising, or success roles — ideally in education or training environments - You're empathetic but firm — you care deeply about students AND you hold them accountable - You're organized and detail-oriented — you track every student, every call, every note in the CRM - You use data to identify problems early — you spot at-risk students before they ask for help - You communicate clearly with students and internal teams alike - You understand military education benefits (GI Bill, VR&E) or are eager to learn quickly ## Bonus Points - Background in IT education or technical training programs - Experience with HubSpot or similar CRM - Previous experience supporting military-connected students ## Why NGT Academy - Veteran-to-veteran impact: Founded by Air Force veterans. Serving veteran students. Every student you support is someone who served their country and is building a tech career. - Clear success metric: <5% withdrawal rate = quarterly bonus. You know exactly how you're measured. - Product that works: Backed by Y Combinator (W18) and $18M+ from top Silicon Valley investors. 800+ five-star Trustpilot reviews. - Career growth: SSM → Senior SSM → Team Lead → Director of Student Success ## How to Apply Submit a 3-minute Loom video introducing yourself and explaining why you'd be a great fit for NGT Academy. In your video, cover: - Who you are and your relevant background (including your military service, if applicable) - Why this role and NGT Academy's mission resonates with you - What makes you confident you'll succeed here Submit your video and intake details here: https://nexgent.typeform.com/to/CWDnCoBD No Loom video = no review. This isn't busywork — it's how we find people who take initiative and communicate clearly. ## About NGT Academy Backed by Y Combinator (W18) and $18M+ from top Silicon Valley investors, we've earned 800+ five-star reviews on Trustpilot. Our students go from zero experience to job-ready in 20 weeks — not 4 years.