Job
Core
Support the Commercial team by handling group/charter quotations, fare applications, ticketing processes, and agent/customer queries to ensure smooth operations and accurate booking processing.
Role type
Sales Support & Ticketing Officer
Builds
Group and charter bookings, issued/exchanged/refunded tickets, and fare applications
Domain
Aviation / Travel Agency Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
GDS system proficiency (Amadeus, Sabre, Galileo), fare rules knowledge, group booking procedures, IATA ticketing principles, transaction record maintenance, payment follow-up, internal coordination
Preferred skills
Microsoft Office, basic reporting tools, customer service experience
Responsibilities
Prepare and process group/charter requests including quotes and seat availability checks; Issue, reissue, refund, and exchange tickets per fare rules; Respond to travel agency and customer inquiries; Monitor GDS queues for timely booking handling; Coordinate with Revenue Management, Finance, and Sales to resolve discrepancies; Maintain accurate transaction documentation; Support filing of special fares; Follow up on outstanding payments or missing documents; Escalate complex or urgent issues
Seniority
Mid-level operational specialist