Job
Core
Customer Contact Centre Agent supporting customers with reservations, travel enquiries, and service requests across multiple digital channels.
Role type
Customer Contact Centre Agent
Builds
Customer support interactions and travel service resolutions
Domain
Aviation / Travel
Deliverable
client delivery
Required skills
Reservation processing, ticketing transactions, customer complaint handling, multi-channel communication, performance target achievement, case documentation
Preferred skills
Airline reservation systems knowledge, GDS knowledge, Russian/French/Italian language skills
Responsibilities
Provide exceptional customer service across telephone, email, website, and social media; Respond to enquiries aiming for first-contact resolution; Process flight reservations and schedule changes; Handle customer complaints professionally; Follow up on cases to ensure positive experience; Escalate complex cases; Promote airline products and services; Maintain accurate customer records.
Seniority
Individual Contributor
