Job
Core
Software Support Specialist providing initial troubleshooting, log analysis, and detailed support for complex issues across NCR Atleos financial solutions.
Role type
Software Support Specialist
Builds
Financial institution and retailer self-service solutions
Domain
Financial Technology / Banking Software
Deliverable
client delivery
Required skills
Log analysis, issue recreation, troubleshooting, ticket and queue management, knowledge article creation, cross-department collaboration
Preferred skills
Understanding of complex product functionalities, 3rd party product knowledge, mentoring junior team members
Technologies
Standard troubleshooting tools
Responsibilities
Provide initial troubleshooting and support for common issues, analyze logs to identify root causes, recreate issues and environments, gather and test hypotheses for complex problems, create knowledge articles, coordinate with other departments for alignment
Seniority
Mid-level IC (2-4 years experience)