Job
Core
Deliver high-quality customer support to FxPro clients via live chat, email, and phone while handling daily operational tasks like KYC verification and transaction processing.
Role type
Customer Retention Officer
Builds
Client support experience and operational compliance
Domain
Fintech / Financial Services
Deliverable
client delivery
Required skills
Chinese (native), English (fluent), live chat support, email support, phone support, KYC verification, transaction processing, account monitoring, regulatory compliance, cross-functional collaboration, issue escalation
Preferred skills
None stated
Technologies
None stated
Responsibilities
Resolve client inquiries and complaints efficiently, handle daily operational tasks including KYC and transaction processing, ensure compliance with company policies and regulatory requirements, collaborate with cross-functional teams, escalate critical matters to senior management, provide feedback to enhance operational processes
Seniority
Individual Contributor
