Mandarin KYC Operations Manager (Davao)
Core
Lead and optimize end-to-end delivery performance, quality, and governance for KYC engagements supporting Mandarin-speaking jurisdictions.
Role type
Senior IC operations manager (KYC/AML)
Builds
Operational excellence and scalable multilingual KYC capabilities for financial crime clients
Domain
Financial services / Anti-Money Laundering (AML) / Regulatory Compliance
Deliverable
client delivery
Required skills
KYC operations management, AML compliance, risk mitigation, team leadership, stakeholder management, process optimization, regulatory reporting, CDD/EDD frameworks
Preferred skills
CAMS/ICA certifications, Lean Six Sigma, Agile, PMP
Technologies
N/A
Responsibilities
Own end-to-end delivery performance across assigned KYC engagements; Lead, coach, and develop Team Leaders and KYC professionals; Ensure compliance with regulatory requirements and internal controls; Act as key operational contact for internal and external stakeholders; Drive process optimization and operational efficiency initiatives
Seniority
Manager, people leadership & operations management