Mandarin KYC Operations Manager (Davao)
Core
Lead and manage end-to-end delivery performance, quality, and governance for KYC engagements supporting Mandarin-speaking jurisdictions.
Role type
Senior IC operations manager (KYC/AML)
Builds
Operational excellence and scalable KYC delivery for financial crime compliance
Domain
Financial services / Anti-Money Laundering (AML) / Regulatory Compliance
Required skills
People leadership, Operational risk management, Regulatory compliance (KYC/AML/CDD/EDD), Stakeholder management, Process optimization, Team coaching
Preferred skills
CAMS/ICA certifications, Lean Six Sigma, Agile, PMP
Technologies
N/A
Responsibilities
Own end-to-end delivery performance across assigned KYC engagements; Lead, coach, and develop Team Leaders and KYC professionals; Ensure compliance with regulatory requirements and internal controls; Act as a key operational contact for internal and external stakeholders; Drive process optimization and operational efficiency initiatives
Seniority
Senior, hands-on IC
