Job
Core
Diagnose Apple hardware/software faults and provide first-level software support in a retail service environment.
Role type
Apple Technical Support Engineer (Hardware & Software)
Builds
Repairs and maintains Apple devices for retail customers
Domain
Consumer Electronics / Technology Retail
Deliverable
physical/clinical work
Required skills
Apple hardware diagnostics, Apple software troubleshooting (iOS, MacOS), customer service, technical documentation
Preferred skills
Apple Certified iOS/Mac Technician, SAP, CRM, technology retail industry experience
Technologies
iOS, MacOS, SAP, CRM
Responsibilities
Diagnose technical faults and repair Apple products, Provide first-level software support, Maintain technical procedures and Apple guidelines, Record repairs in information systems, Collaborate with the Service team
Seniority
Junior to Mid-level, hands-on IC
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