Job
Core
Support the Front Office Manager to ensure smooth daily operations of Reception, Reservations, and Telephone services, maintaining high guest service standards and controlling costs.
Role type
Assistant Front Office Manager
Builds
Guest arrival, stay, and departure experiences; hotel revenue through upselling and operational efficiency.
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team supervision, operational management, budget and cost control, guest relations, recruitment and training, sales techniques, inventory management, financial reporting, competitor analysis.
Preferred skills
Delegation, continuous improvement, market trend analysis.
Responsibilities
Deputise for the Front Office Manager; manage daily Reception, Reservations, and Telephone operations; monitor staffing levels and control labour costs; supervise team conduct, duties, and training; engage with guests to maintain service standards and resolve issues; oversee operational duties including check-ins, check-outs, and room readiness; assist with stock counts, cost-control measures, and management reporting; implement sales and promotion plans.
Seniority
Mid-level, hands-on IC