Job
Core
Deliver exceptional technical support to clients using BidSwitch's products and services, acting as a bridge between clients and internal technical teams.
Role type
Customer Success Manager (Technical Support)
Builds
BidSwitch's commerce intelligence platform
Domain
E-commerce / Commerce Intelligence
Deliverable
client delivery
Required skills
technical troubleshooting, SQL, MS Excel, technical documentation, client onboarding, cross-functional collaboration
Preferred skills
Grafana, Prometheus
Responsibilities
diagnose and troubleshoot technical issues, monitor client health metrics, create and maintain technical documentation, assist in client onboarding and training, gather client feedback, collaborate with Engineering and Product teams
Seniority
Mid-level (3+ years experience)
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