Student Services Manager
Core
Manage student services and admissions to ensure timely, high-quality assistance and a successful learning environment.
Role type
Student Services and Admissions Manager
Builds
Student records, certificates, CoEs, student IDs, and letters of offer for international students.
Domain
International Education / Australian VET System
Deliverable
client delivery
Required skills
database entry and reporting, PRISMS system administration, RTO management, student enrolment processing, attendance tracking, regulatory compliance (ESOS, CRICOS, ELICOS), document processing
Preferred skills
international education industry knowledge, foreign qualifications framework knowledge, multi-cultural rapport building
Technologies
PRISMS, RTO Manager
Responsibilities
Serve as primary point of contact for student inquiries; evaluate and handle application, withdrawal, deferral, refund, cancellation, and suspension requests; process official documents (Statement of Attainments, Certificates, Status Letters, etc.); administer RTO filing, printing, scanning, laminating, and archiving; conduct student induction and orientation; document student enrolment and track attendance.
Seniority
Individual Contributor, operational management