Job
Core
Frontline support agent resolving customer queries across Bolt's mobility and delivery products (Ride, Food, Rentals, Business) via chat, email, and voice.
Role type
Customer Support Agent
Builds
Customer satisfaction and operational stability for a global mobility platform
Domain
Mobility / Ride-hailing / Food Delivery
Deliverable
client delivery
Required skills
Customer support, complex case handling, emotional intelligence, analytical ability, decision making under pressure, attention to detail, documentation standards
Preferred skills
Product knowledge, cross-functional upskilling, audit participation, coaching
Technologies
Chat, email, voice, ticketing systems, macros, SOPs
Responsibilities
Handle customer inquiries across multiple channels, ensure resolutions align with company policies, follow internal workflows and apply accurate ticket tagging, maintain up-to-date product knowledge, meet KPIs (FRT, AHT, CSAT), collaborate with team leads and peers
Seniority
Individual Contributor
