Community Lead, Melbourne
Core
Lead building operations, member engagement, and revenue growth to ensure operational excellence and member satisfaction.
Role type
Senior IC community lead (hospitality & operations)
Builds
Premium workspace experience, member retention, and building occupancy
Domain
Real estate / Flexible workspace / Hospitality
Deliverable
product features
Required skills
Hospitality management, operational excellence, member engagement, revenue growth, data analytics, stakeholder management, conflict resolution, financial management, sales support
Preferred skills
Multi-unit retail experience, entrepreneurial mindset, strategic thinking, CRM proficiency (Salesforce), Qualtrics
Technologies
Salesforce, Qualtrics
Responsibilities
Deliver elevated hospitality and manage member feedback/escalations, execute community event strategy, oversee building operations and maintenance, manage operating costs, lead high-impact tours for prospective members, drive ancillary service sales and renewals
Seniority
Senior, hands-on IC
