System Quality Analyst I
Core
Maintain reliability and performance of essential digital systems used by internal teams and clients, serving as a first point of contact for system issues and coordinating solutions.
Role type
System Quality Analyst I
Builds
Digital systems and business applications (e.g., Microsoft Dynamics 365)
Domain
Digital Transformation / Business Applications
Required skills
System troubleshooting, User Acceptance Testing (UAT), Regression Testing, Ticket management, Documentation, Stakeholder coordination, Business application familiarity
Preferred skills
Microsoft Power Platform, Dataverse, Bilingual (English/French)
Technologies
Zendesk, Jira, Microsoft Dynamics 365, Microsoft Power Platform
Responsibilities
Investigate and resolve system issues reported by internal teams and clients; Perform UAT and regression testing on front-end functionality; Validate system changes and provide testing sign-off before production deployment; Document system knowledge and operational procedures; Collaborate with Business Analysts and IT development teams; Manage assigned tickets through a shared queue; Participate in production deployments and complete post-deployment testing.