Dispatcher NERC
Core
Coordinate and dispatch field personnel for routine and emergency electric and gas work, ensuring efficient resource allocation and customer service.
Role type
Field Operations Dispatcher
Builds
Field response teams for utility maintenance and emergency repairs
Domain
Energy / Utilities (Electric and Gas Distribution)
Deliverable
client delivery
Required skills
Radio and electronic communication, shift scheduling, data analysis, customer relations, regulatory compliance (NERC/DoT), geographic system knowledge
Preferred skills
Prior dispatching experience
Technologies
Radio, electronic dispatch media, telephone systems
Responsibilities
Receive and coordinate responses for routine and emergency work; Schedule and assign field resources; Track and report performance metrics; Handle Miss Utility requests and dispatch Mark Out personnel; Answer customer and employee calls; Research and compile technical information for field personnel.