Complaint Dispatcher B
Core
Coordinate and dispatch field personnel for electric utility work, including routine service requests, emergency outages, and storm restoration.
Role type
Operations dispatcher (energy utility)
Builds
Field response coordination for electric distribution system maintenance and restoration
Domain
Energy / Electric Utility
Required skills
Radio/electronic media dispatch, field resource scheduling, CRM system data entry, outage ticket management, customer communication, NERC compliance, multi-tasking under stress
Preferred skills
Previous dispatching experience, familiarity with electric distribution system geography, post-secondary credits
Technologies
CRM&B system, OMS Storm Manager module, radio, electronic media
Responsibilities
Dispatch field personnel for routine and emergency work, schedule and assign field resources, track and report performance metrics, handle Miss Utility requests, enter accurate alerts for safety disconnects, update crew counts in storm management systems
Seniority
Individual Contributor, operational level